Introduction

PayPlex Solutions Pvt. Ltd., operating under the brand name Payplex Solutions Pvt. ltd., is committed to safeguarding the privacy and confidentiality of its users and business associates. We value your trust and strive to respect your privacy preferences when you interact with our website and services. This Privacy Policy outlines our practices regarding the collection, use, protection, and disclosure of your personal information, ensuring compliance with applicable data protection laws.

1. Definition and Description

For the purposes of this Privacy Policy, "personal information" refers to any information that can be used to identify or is linked to a specific individual or business associate. This includes, but is not limited to:

• Name
• Mailing address
• Email address
• Telephone number
• Debit/credit card information, including cardholder name, expiration date, and card number
• Mobile phone number and related details
• Data card, DTH service information, electricity connection data
• Any other data or information voluntarily provided by users and associates while using the services of the Payplex Solutions Pvt. Ltd. website

Personal information is collected in order to facilitate the services we offer and to comply with our legal obligations.

2. Exceptions to Privacy Protection

Data and information that users or business associates provide in public forums or shared environments (such as live chat rooms, blogs, social networking sites, discussion boards, classifieds, or community platforms) are not considered confidential or personal under this Privacy Policy. Therefore, such information is not protected by the privacy measures outlined herein and may be accessed by others. We encourage users and associates to be mindful when sharing information in these public spaces.

3. Use of Personal Information and Data

Payplex Solutions Pvt. Ltd. uses personal data and information to:

• Provide users and business associates with specific services that have been requested
• Troubleshoot technical issues and resolve disputes
• Facilitate payment collection and ensure smooth service delivery
• Promote safe and secure services, monitor user activity, and enhance user experience
• Inform users and business associates about updates, promotions, and offers
• Assess user interest in our services
• Prevent fraudulent activity, criminal conduct, and violations of our Terms and Conditions
• Comply with applicable legal and regulatory requirements

The information collected is essential to fulfill these purposes, and we use reasonable measures to ensure that it is managed securely.

4. Disclosure of Personal Information and Data

Payplex Solutions Pvt. Ltd. does not sell, rent, or trade users’ personal information. However, we may share your sensitive or confidential information with third-party service providers and partners in the following circumstances:

• To facilitate the provision of services requested by the user or business associate
• To complete legitimate transactions or comply with legal obligations
• When required to do so for reporting purposes, as outlined in the Terms and Conditions or relevant agreements
• When legally mandated or permitted by law, such as during investigations by government authorities

We will never share personal data unless it is required for the provision of services or by applicable law.

5. Implementation of Security Practices

Payplex Solutions Pvt. Ltd. is committed to ensuring the security and confidentiality of personal information. We implement reasonable security measures to protect user and associate data from unauthorized access, disclosure, alteration, and destruction. Access to personal information is restricted to authorized personnel on a need-to-know basis. Additionally, we provide our employees with training to ensure the proper handling of personal information in accordance with security protocols.

6. Links to External Websites

The Payplex Solutions Pvt. Ltd. website may contain links to third-party websites for additional services or information. Please be aware that when you click on these links, you will be directed to other websites. Payplex Solutions Pvt. Ltd. does not control the content, privacy practices, or policies of these third-party sites and assumes no responsibility for them. Users are advised to read the privacy policies of these external websites, as they may differ from Payplex Solutions Pvt. Ltd.’s practices.

7. User Responsibility

Users and business associates are responsible for maintaining the security and confidentiality of their account credentials, including usernames and passwords. Payplex Solutions Pvt. Ltd. encourages users to exercise caution when accessing or disclosing personal information, especially in public or unsecured environments.

8. Privacy Policy Updates

Payplex Solutions Pvt. Ltd. reserves the right to amend, update, or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. Any updates or modifications will be posted on our website, and users will be deemed to have accepted the revised policy by continuing to use our services. It is the responsibility of users and business associates to review the Privacy Policy periodically for any changes.

9. Contact Information

For any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

PayPlex Solutions Pvt. Ltd.

Email: support@payplex.in

Website: https://payplex.in/