Introduction

Payplex Solutions Pvt. Ltd. (“Payplex,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. As a provider of technology services, IT consulting, software solutions, infrastructure deployment, and digital platforms, maintaining your trust is central to our mission. This Privacy Policy explains how we collect, use, process, and disclose information about you in connection with your use of our websites, enterprise portals, APIs, applications, platforms, and technology-based services. By accessing or using any of our services, you agree to the terms of this Privacy Policy in addition to our Terms of Use. We encourage you to read this Privacy Policy thoroughly to understand how your information is handled and to stay informed about updates we may make from time to time. This policy applies to all websites, platforms, and services provided by Payplex, but does not apply to external entities, clients, or service partners that may have their own independent privacy policies. Where applicable, we recommend reviewing the privacy policy of those third parties. If you have questions regarding this policy, you can reach us at support@payplex.in

1. Applicability and Scope

This Privacy Policy applies to all information collected by Payplex Solutions Pvt. Ltd. through our websites, software applications, customer portals, and digital infrastructure solutions (collectively, the “Services”). This includes personal data collected:

• Directly from you (e.g., contact forms, service requests, job applications)
• Automatically via our systems (e.g., cookies, access logs, device info)
• From third-party integrations or systems used in enterprise deployments
• Cloud computing solutions
• Software development and SaaS platforms
• System integration
• Technical support and consulting
• Debit/credit card information, including cardholder name, expiration date, and card number
• Mobile phone number and related details
• Data card, DTH service information, electricity connection data
• Any other data or information voluntarily provided by users and associates while using the services of the Payplex Solutions Pvt. Ltd. website

By using our Services and continuing to interact with our systems, you agree to the collection, use, and disclosure of your data as described in this Privacy Policy. Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors.

2. Definition and Description

For the purposes of this Privacy Policy, "personal information" refers to any data that identifies, relates to, describes, or can be reasonably linked to a specific individual or organization. This includes, but is not limited to:

• Full name
• Mailing or business address
• Email address (personal or work-related)
• Telephone number or mobile number
• Professional designation, company affiliation, or user role
• Authentication credentials (e.g., usernames, encrypted passwords)
• Payment and billing details, such as billing address or transaction metadata (handled via PCI-compliant gateways)
• System usage logs, device identifiers, IP addresses, and browser metadata
• Technical information submitted for support, diagnostics, or consulting (e.g., code snippets, system configurations)
• Any other information voluntarily submitted by users, clients, vendors, or business associates through our websites, platforms, APIs, or service portals

This personal information is collected and processed to provide our IT services efficiently, support technical and contractual operations, enhance the customer experience, and meet our legal, compliance, and regulatory obligations.

3. Exceptions to Privacy Protection

Payplex Solutions Pvt. Ltd. recognizes that certain user actions occur in public or semi-public digital environments. Any data or content voluntarily disclosed by users, clients, or business associates in publicly accessible platforms — including but not limited to:

• Online discussion boards
• Public forums or blogs
• Community chats or developer channels
• Social media platforms (e.g., LinkedIn, X, Facebook)
• Comments, product reviews, or testimonials
• Group webinars or video conferences open to third parties

This is considered non-confidential and is excluded from the privacy protections outlined in this policy.

We do not consider such publicly available or user-submitted information to be protected “personal information” under this Privacy Policy, and as such, we cannot prevent its collection, access, or use by others.

4. Information We Collect From Third Parties

Payplex Solutions Pvt. Ltd. may collect, process, and store certain types of information from third-party sources to improve the delivery, personalization, and efficiency of our IT services. This includes but is not limited to:

• Social media authentication and identity data:

If you sign in or link your Payplex account using third-party services (such as Google, Microsoft, GitHub, or LinkedIn), we may collect basic user profile information, such as your user ID, display name, email address, and profile picture, in accordance with the permissions you grant. You acknowledge and consent to this information being collected, used, and stored as described in this Privacy Policy. For more detail, we recommend reviewing the privacy terms of those third-party platforms.

• Business intelligence or enrichment data:

We may receive demographic, professional, or organizational data about you from partners, recruiters, B2B directories, publicly available databases, or research institutions. This may include company name, designation, industry, and work email, and is typically used for client engagement or onboarding purposes.

• CRM and third-party marketing data:

With appropriate legal basis, we may integrate data from platforms such as marketing automation systems, referral programs, webinar platforms, and CRM providers to better tailor our communications and support initiatives.

We combine this third-party data with information collected through our own services (e.g., websites, service portals, or user interactions) to personalize your experience, deliver targeted content, and improve the relevance and effectiveness of our IT solutions.

5. Use of Personal Information and Data

PayPlex Solutions Pvt. Ltd. uses collected personal data strictly for legitimate business and operational purposes in connection with our IT service offerings. We may use your personal information to:

• Provide and maintain services you have requested — including hosting, development, consulting, integration, and support.
• Communicate with you regarding your account, project updates, service alerts, incident response, or upcoming features.
• Troubleshoot and resolve technical issues, including the investigation of bugs, infrastructure alerts, and user-reported problems.
• Ensure payment processing and subscription management via secure billing channels and invoicing systems.
• Improve security and service quality, including the prevention of unauthorized access, fraud, or misuse of platforms.
• Analyze usage trends and behavior to enhance user experience and optimize platform performance.
• Send promotional content or service announcements, only where users have opted in or where a business relationship exists.
• Enforce our terms of service, contractual obligations, and comply with applicable legal and regulatory requirements.

We will never share personal data unless it is required for the provision of services or by applicable law.

6. Implementation of Security Practices

At Payplex Solutions Pvt. Ltd., we take the security, integrity, and confidentiality of personal and enterprise data seriously. As a technology and IT services company, we adopt a multi-layered security approach that combines technical, administrative, and organizational safeguards to protect information entrusted to us. Our security practices include, but are not limited to:

• Access Control: Personal and client data is accessible only to authorized personnel based on strict role-based access controls (RBAC) and the principle of least privilege (PoLP).
• Data Encryption: We use industry-standard encryption protocols (e.g., TLS/SSL, AES-256) for data in transit and at rest to prevent unauthorized access and data breaches.
• Network and Infrastructure Security: Our servers and cloud environments are protected with advanced firewalls, intrusion detection/prevention systems (IDS/IPS), and continuous monitoring tools.
• Employee Awareness and Training:All employees, contractors, and relevant stakeholders undergo regular security and privacy awareness training to ensure proper data handling and incident reporting practices.
• Authentication and Identity Management:We implement secure authentication protocols including two-factor authentication (2FA), strong password policies, and session management best practices.
• Vendor and Third-Party Assessments: Third-party vendors and service providers who process personal or client data on our behalf are vetted and bound by data protection agreements and undergo periodic compliance checks.
• Vulnerability Management: Regular audits, security testing (including penetration testing and code reviews), and patch management protocols help us proactively address vulnerabilities.
• Incident Response and Recovery: We maintain an established incident response plan to detect, report, contain, and remediate any data breaches or cybersecurity events promptly.

7. Links to External Websites

In the course of providing IT solutions, software platforms, and related content, the Payplex Solutions Pvt. Ltd. website or platform may contain links to external third-party websites, tools, or resources — such as documentation portals, industry blogs, partner technologies, cloud service providers, or integration platforms. Please note the following:

• These third-party websites are not controlled or operated by Payplex.
• We do not endorse or guarantee the accuracy, security, or privacy practices of any linked website.
• Once you leave our domain, your activity is subject to the terms, policies, and data practices of the third-party site — not PayPlex’s Privacy Policy.

We strongly encourage users to review the privacy policies and terms of use of any external site before providing any personal or business information or engaging with their services.

8. User Responsibility

At Payplex Solutions Pvt. Ltd., protecting data is a shared responsibility. While we implement robust security measures to safeguard your information, users and business associates also play a critical role in maintaining the confidentiality and integrity of their accounts. Users are expected to:

• Keep login credentials secure, including usernames, passwords, API keys, and access tokens.
• Avoid sharing credentials with unauthorized individuals, including through email, chat, or insecure channels.
• Use strong, unique passwords and change them periodically.
• Enable multi-factor authentication (MFA) where supported.
• Log out of sessions when accessing Payplex systems from shared or public devices.
• Promptly report any suspicious activity or unauthorized access to our support or security team.

We also advise users to be cautious when entering personal or company information in public forums, third-party systems, or collaborative environments where data visibility cannot be guaranteed.

9. Privacy Policy Updates

Payplex Solutions Pvt. Ltd. reserves the right to amend, update, or revise this Privacy Policy at any time to reflect changes in our services, technological advancements, industry practices, or legal and regulatory obligations. Key points regarding updates:

• Any material changes to this Privacy Policy will be published on our official website at www.payplex.in.
• Notification of significant updates may also be provided via email or within our platforms, where appropriate.
• By continuing to access or use our services after such changes take effect, you are deemed to have accepted the revised Privacy Policy.

We encourage all users, clients, and business associates to review this policy periodically to stay informed about how we protect and manage your information.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Payplex Solutions Pvt. Ltd.

Email: support@payplex.in

Website: https://payplex.in/

Contact Number: +91-6202-277-356